Dokan shopping tips
3-days Return Policy!
We have easy Return Policy. We want you to have the peace of mind knowing that an item purchased can be returned within certain time limit and conditions. Customer satisfaction is the main aim of dokan.com and we would appreciate hearing from you at any time regarding any of your purchases made.
METHOD OF PAYMENT: We accept payments online using Visa and MasterCard credit/debit card in AED currency.
REFUNDING THE PURCHASE
Please note, it may take up to 7 working days to process your refund after we have received your returned item.
1. Monetary refunds on Cash On Delivery (COD) purchases are not accepted. Orders can only be exchanged for another size or refunded as online credit, which can be used for future purchases, Any future purchases will be subject to the same COD/shipping fees procedures if applicable.
2. All Credit Card refunds will be credited back to the original payment card used for the transaction.
3. Please note that shipping fees, COD fees, taxes and/or customs duties incurred will not be refunded.
4. The courier charges of AED 25 apply for exchange and return.
5. Electronic items and accessories cannot be exchanged or refunded except defective items.
6. Clearance Items cannot be exchanged or refunded
For hygiene reasons, the following items cannot be exchanged or refunded; wearable technology, swimwear ,lingerie, ear plugs, sports bras, socks, and other similar items.