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In most cases, orders placed after 11:00am ESTwill ship the following business day. This includes orders placed with Second Day Air or Next Day Air. Orders placed on Friday will not ship until Monday. We send customers a notification email containing tracking information the evening your order is shipped. You can also track orders by logging into your account. Click on ‘My Orders’ and a tracking number can be found under ‘View’. All orders valued over $1000 USD will require a signature before UPS can release the package. Please make sure that an adult is available to sign for the package during the expected time of delivery. All deliveries made by USPS do NOT require a signature. All orders are fully insured against damage, loss and theft. Shipping insurance is free. As per PayPal requirements, we can only ship an order to a confirmed shipping address. For more details, please see our Payments page.Good News! Shipments to China Made Easy!FREE of charge for all orders. Customers can choose to pick up their orders from the Ashford Hong Kong VIP Concierge, seven working days from the date of purchase. We are located at Unit 1401, Tower One Silvercord, 30 Canton Road, TsimShaTsui, Hong Kong. This service is currently available by appointment only. For enquiries, please call (852) 3977 8788 or email us at [email protected] $29.95 or FREE of charge for any order above $75 USD. EMS will contact the customer should there be any customs or duties incurred. (Please include one item per order for customs declaration purposes. Orders containing multiple items may not be delivered.) By selecting Delivery Duty Paid, your order will be delivered directly from the United States to GuangZhou Customs after customs declaration is completed. Duty/Tax will be collected at checkout.

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About Ashford

Ashford.com has been in business since 1997, our parent company acquired the site in 2007. Since then we have been striving to build the business and provide the best possible customer experience. Ashford is a retailer that went online in 1999, in Houston, Texas under the guidance of Rob Shaw. In 1999, the company was listed on NASDAQ under the symbol ASFD and underwritten by Goldman Sachs. At launch, the site featured Microsoft’s E-Wallet technology alongside Dell, CDW, SkyMall and a handful of other participants. In 1999, Ashford entered into a partnership with Amazon.com, giving Amazon approximately 16.6%.

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Best Offer 18%
Last update August 21,2019